1. Contact support
Send the order number, a short description of the issue, and clear photos when helpful.
Buyer confidence
Returns and condition policy
We want you to love your gear. If something arrives not as described, we will help make it right.
2. Keep everything together
Hold onto the camera, accessories, packaging, serial numbers, and any included items.
3. Review the listing
Shutterbug compares the received item against the product photos, testing notes, and condition details.
4. Resolve the issue
Eligible issues may be handled with a return, exchange path, refund, or other support resolution.
Ready-to-shoot cameras
Tested cameras should match the product page: real photos, included accessories, testing checklist, condition notes, and disclosed flaws. If a ready-to-shoot camera arrives materially different from the listing, contact support quickly so the order can be reviewed.
Parts/repair items
Parts/repair cameras are sold as-is and are not treated the same as tested ready-to-use gear. These listings should clearly explain what was checked, what was not checked, included accessories, visible issues, and unknown functions.
Before you buy
Read the listing closely.
Used gear varies from item to item. Product-specific return notes, condition disclosures, and parts/repair labels should be reviewed before checkout. When in doubt, ask a question before buying.